Support

Email us at smvrank.contact@gmail.com. We answer within 2 business days; reports of objectionable community content are handled within 24 hours.

SMV Premium is an auto-renewable annual subscription billed by Apple. To cancel or change it, open Settings on your iPhone, tap your name, then Subscriptions, then SMV. Cancelling stops the next renewal; you keep access until the end of the paid period. Refund requests go to Apple at reportaproblem.apple.com.

If you subscribed before and the app shows the paywall again (new phone, reinstall), tap "Restore Purchases" on the paywall while signed in with the same Apple ID you used to subscribe.

Use a sharp, well-lit photo with the whole face visible: front view looking straight at the camera, side view in true profile. Hats, sunglasses, heavy filters and group photos are rejected. If the analysis keeps failing, check your internet connection and try again in a few minutes.

Tap the menu on any post or comment to report it or to block its author. Blocked users disappear from your feed immediately. You can also email us with a description of the content.

The app has no accounts; deleting the app removes everything stored on your device. To also delete data stored on our server (analysis results, community posts and comments, a Creator Program application), email us with your community display name and the approximate dates, and we will delete it within 30 days.

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